black and brown leather padded tub sofa

About GEM

Gem the Person

I started my dog walking business in 2021, following eight years working in health and policy research. After acquiring two years of practical experience with dogs of all types and temperaments, I began studying canine behaviour with the British College of Canine Studies. I was awarded a distinction for my Level 3 diploma in dog behaviour - equivalent to 240 hours CPD, and comprising both practical work with clients and 12 written assignments of approx 5,000 words each. I am now studying the advanced Level 4 diploma. I enjoy both the theory and the practice of changing canine behaviour, so if you want to understand the psychology behind why a particular approach works then I am the behaviourist for you.

I take a balanced approach to training. Positive reinforcement is always my first choice, while acknowledging that sometimes dogs need to be given a firm 'no' so that they understand what is expected of them. I work with all breeds, but my particular areas of expertise are with pastoral (herding/livestock guarding) and working dogs. There are few things that I find more rewarding than helping a dog to fulfil their natural instincts safely, so that they can flourish to become healthy and happy family members.

In 2023, my husband and I rescued our border collie, Chip, from the Dog's Trust. Chip was found as an anxious stray weighing half of his current healthy weight, and I am very proud of him (and us) for the progress we have made together since. As with all dog training and behaviour change, modifying Chip's emotional and behavioural response to stimuli has required us to be mindful of how our own actions might be driving his. It is important to recognise and acknowledge the ways in which we might be responsible for our dogs' behaviour, and to be open to making our own adjustments. We cannot expect our dogs to change if we refuse to do the same.

GEM the Approach

When working with a dog to prevent or resolve problems, I employ my personally developed GEM approach to tailor our work to the dog's Genetics, Emotions and Memories. This is important because:

Genetics - No dog can be happy if its genetic needs are not fulfilled. Different breeds have been developed by enhancing different traits, so the training that is required for a Husky is not the same as that required for a Cavalier King Charles Spaniel. I tailor my work to ensure that the exercises and training games we employ together are appropriate for your dog's natural instincts and breed requirements.

Emotions - It is essential that efforts to change a behaviour accurately target the underlying emotion. A dog might bark and lunge due to anxiety, fear, boredom, frustration or aggression. The appropriate training response varies and choosing the wrong one can make the problem worse. I will not recommend an approach until I have conducted a thorough assessment of your dog's history and behaviour, to ensure that I properly understand what is driving their behaviour.

Memories - A dog's response to any given scenario is hugely impacted by their memories, both short and long-term. We can improve behaviour by harnessing our dogs' ability to recognise and remember how we respond to their actions. We must also seek to understand how a dog's long-term memories and associations might be influencing their behaviour, particularly with rescue dogs and those who have suffered past trauma.

About Our Team

Introducing our highly experienced team of professional dog walkers.

Callum

Callum joined the team in 2023, and has since walked a huge variety of dogs with us - from a tiny Chorkie to an enormous Landseer Newfoundland and everything in between. As the strongest member of the team, he often gets assigned to the big dogs, but he has a soft spot for the little ones like his own Shetland Sheepdog, Truffle. Callum is also a professional rowing coach, having picked up the sport at university. When he's not working, Callum can usually be found rowing or riding his motorbike.

Lisl
Steph

Steph has been working with us since 2023, having started out as one of our clients. Her own dog, Jack, is a Korean Jindo rescued from the dog meat industry in South Korea. Since working with us, Steph has built up particular experience working with older dogs. She is also passionate about helping dogs who have been rescued or re-homed. As an animal lover, environmentalist and vegan, Steph is almost always either out in nature or thinking about being out in nature. Her hobbies include yoga and volunteering with wildlife charities.

Lisl is the newest member of our team, having started with us in January 2026. Thanks to growing up around all sorts of animals, she brings with her a wealth of experience and buckets of enthusiasm, particularly if there is a spaniel or dachshund involved! After completing a first degree in neuroscience, Lisl is now studying medicine. Her side quests include rowing, music and crochet, a hobby she picked up after being gifted none other than a dachshund crochet set. Regrettably, Lisl's own pet is a cat named Nala, but I suppose nobody is perfect!

woman wearing yellow long-sleeved dress under white clouds and blue sky during daytime

Gem and Callum have been wonderful looking after our dog (and cat) for 10 days. Our dog gets anxious easily, so we were very relieved to see how happy he was with them. He's been taken on nice long walks and enjoyed many cuddles. Apart from looking after our pets really well, both have been very respectful while staying in our house overnight. Can't recommend strongly enough.

Elaine S. (and Kepler the Labrador)

Gem and Steph are professional, capable and reliable. They are doing a great job taking care of our dogs. Organisation and communication are perfect.

Paolo R. (and Phenix & Primo the Pomeranians)

★★★★★
★★★★★

Gallery

A few of our favourite photos of the team with our clients.